- To qualify for full merchandise refund, item(s) must be postmarked within 30 days from the date of shipment. All returns must be accompanied by a valid Return Merchandise Authorization Number (RMA#).
- Item(s) must be received in unused and new condition, without any missing pieces, and in their original packaging with enclosed packing list.
- Shipping and handling charges are non-refundable.
- To initiate a return, please fill out the Quick Return Form below. RMA# and return instructions will be emailed to you within 1 to 2 business days after we receive your request. Please do not return the item(s) to us until you receive the RMA#.
- All return shipping costs must be prepaid by the customer. Please send the returned item(s) via a shipping method that can be tracked (e.g. FedEx or UPS). If you use USPS to ship the returned item(s), please consider purchasing insurance and Delivery Confirmation for your protection. We will not be held responsible for any item(s) damaged, lost, or stolen in transit.
- If you wish to exchange an item, please contact us via email and let us know your order number and the item(s) & quantity you want to exchange. After we receive your request, we will email the instructions to you on how to exchange the item(s). All return items are subject to the terms of our Return Policy.
- Item(s) returned to us due to refused, unclaimed, or incorrect address shipments will be subject to a 25% handling & restocking fee. Shipping & handling charges are non-refundable. The customer will be responsible for shipping costs charged by the carrier for returning the package to us.
- If item(s) arrives damaged, defective, or in missing pieces, please contact us within 14 days of the original order date. We will do our best to quickly ship out the replacement item to you. Please do not discard the item, shipping box, and packing materials.
- We generally process returns within 10 business days after receiving the item(s).
- If the merchandise does not meet our Return Policy criteria, a refund will not be issued and we will hold the merchandise for 30 days. Within this 30 days period, the customer can request for the merchandise to be returned and will be charged for return shipping fees.
- 15% restocking fee may apply when the returning items total $500 or more
- Due to sanitary reasons, the following items cannot be returned or exchanged if opened: Wigs, Makeup, and Novelty Teeth.
- Returns for Halloween item(s) purchased in October must be postmarked BEFORE October 31st.
If you have any questions regarding our Return Policy, please contact us. Our friendly & experienced Customer Service Team will be glad to assist you.